Transmittal desk · Havelo 14 Mohawk Dr, Niantic, CT 06357 Weekdays 10am–6pm

Contact the desk · ES — VI — HT

You want a fixed price on your IFU before a single word is translated. Here’s where to send it.

Send the source file — or simply describe it — and the desk in Niantic reads it before it prices it. What comes back is one figure between $300 and $1,500, a delivery date with honest room for the second linguist, and the names of the two people who will read your text. Nothing is translated until you say go.

Ring (860) 884-4473 A linguist from the review desk picks up, weekdays 10am–6pm Eastern.
Write patients@havelogroup.com Attach the IDML, DOCX, XLIFF or editable PDF, and put the revision letter in the subject.

Files land on this desk from

  • Regulatory affairs at device makers
  • IVD kit manufacturers
  • Clinical-trial sponsors writing for patients at home
Quoted before we begin

Transmittal slip

Describe the File. We’ll Price It.

To
The review desk, 14 Mohawk Dr
Re
Your source document, by name and revision
Reply
By email, within desk hours

Rather attach the file itself? patients@havelogroup.com

Reaching the desk

Choose the Line That Suits the File

Each route ends at the same desk and the same two readers. Which one you pick depends mostly on whether the source exists yet.

Ways to contact Havelo, what each is best for, and when it is answered
The routeBest whenWhat happens nextWhen it’s read
Quickest to priceEmail the sourcepatients@havelogroup.com
 The file exists and you can attach it — IDML, DOCX, XLIFF or editable PDF. A linguist opens it, counts pages, checks the layout and the symbol captions, then replies with a fixed price and a date. Weekdays from 10am, in the order it landed.
Ring the desk(860) 884-4473
 You’re still deciding — which language, which register, a leaflet or the full IFU. You speak with someone who reads at the review desk. If we need the file to quote honestly, we’ll say so on the call. Weekdays 10am–6pm, Eastern time.
The slip, aboveFill in the transmittal slip
 The file is still with engineering, but you know the document, the language and roughly how many pages. We write back with a likely figure and fix it in writing the day the final source arrives. Weekdays from 10am, alongside the inbox.
Paper welcomeHand it over14 Mohawk Dr, Niantic
 There’s a printed proof or a marked-up carton that reads better on paper than on a screen. Bring it during desk hours. It’s logged against its revision letter before you leave the door. Weekdays 10am–6pm. Closed Saturday and Sunday.

When the desk is open

A Working Week on Mohawk Drive

Eight hours a day, five days a week, and the reading happens inside them. Here is the shape of a week, drawn the way we keep it.

Weekdays 10am–6pm, Eastern time. Hatched days, the desk is dark. Closed weekends

The daybook

How a Desk Day Runs

10:00
The inbox is opened. Files that arrived overnight are read first, in the order they landed.
Midday
The phone is answered from the review desk. If it rings out, someone is mid-sentence on a carton — email the question and it’s answered the same way.
Afternoon
Quotes leave as each file is read through: a fixed price, a date, the two readers named.
18:00
The desk closes. Mail sent after six is opened the next weekday at ten.
Sat – Sun
Weekend mail waits for Monday morning. Nothing is answered by a machine in the meantime.

The reply, specimen copy

What Comes Back When You Write

Every enquiry is answered with the same one-page quote — short enough to forward to purchasing, specific enough to file. Here is its shape, filled in with an example project.

Specimen · example only

Havelo · 14 Mohawk Dr, Niantic, CT 06357

Quote: Instructions for Use, Rev C → Tiếng Việt

Source
18-page IFU, Revision C, supplied as IDML 1
Target
Vietnamese (VI), clinician register
Fixed price
$1,150 2
Included
Certified translation · second-linguist review · reconciliation log · 21 CFR 801 formatting · one round of your reviewer’s comments 3
Delivery
12 working days from your go-ahead 4
Readers
Translator of record and reviewer of record, both named 5
Read and quoted at the desk Havelo

  1. The exact document

    We quote the file you sent — title, revision letter, page count. If Rev D turns up next month, it gets its own quote, in writing.

  2. One figure

    A fixed project price between $300 and $1,500. It is the number on the invoice when the files are delivered.

  3. Everything inside it

    The certificate, the second read, the log of every disagreement and how it was settled, and the page set to labeling conventions.

  4. A date with the second read in it

    Set by page count. We won’t shorten a date by skipping the review — that read is why the quote exists.

  5. Two names

    The people your QA team can ask about any word choice, long after the carton has gone to print.

The pale blue front door of the Havelo desk on Mohawk Drive, with a document tray holding a folded instructions-for-use booklet and a marked-up carton proof. Door opens at ten
Printed proofs and marked-up cartons are welcome by hand, weekdays during desk hours.

In person

Number 14, Mohawk Drive

14 Mohawk DrNiantic, CT 06357

The desk sits a short way up from Niantic Bay. Most work arrives by email, but paper still has its place here — a carton proof with handwritten corrections tells us things a PDF never will.

MOHAWK DR Niantic Bay N

Walk the route to number 14 →

Desk Hours

Opening hours
Mon – Fri10–6
Sat – SunClosed

Projects settle on delivery, by ACH transfer, check, or Visa, Mastercard and American Express.

(860) 884-4473
patients@havelogroup.com

Back to the transmittal slip or ring ahead before you visit